# Know where your clinic stands. See what needs attention. Set goals around the way your clinic operates. Bring live progress, shared targets, pace alerts and DappleAI support together in KPI Hub. Feature availability depends on your plan, enabled features and access permissions. Canonical HTML: [https://dappleos.com.au/features/kpis](https://dappleos.com.au/features/kpis) Feature group: [Reporting and intelligence](https://dappleos.com.au/features/reporting-intelligence) ## At a glance ### Turn clinic targets into live, visible operating goals. DappleOS KPIs use connected appointments, invoices and patient activity to track specialist clinic measures such as utilisation, rebooking, retention and average visit value. - **Your metrics. Your goals.:** Start with a KPI template or the business metric you want to improve. - **Set the right scope:** Apply the goal to the business, a location or selected practitioners for a defined reporting period. - **See pace while there is time to act:** See progress against the target using the appropriate calculation for totals, rates or averages. - **Know when a goal needs attention:** Pace alerts bring attention to goals that are off pace or have missed their target. - **A starting point with DappleAI:** Use historical averages and an uplift to suggest a target for your clinic to review. - **Keep progress visible:** Pin, watch or share the KPI with the authorised people who need to influence the result, using the same connected reporting definitions. - **Clinic metrics:** Utilisation, rebooking, retention and visit value - **Live pace:** Progress assessed using the selected metric type - **Scoped access:** Business, location and practitioner views ## How it works ### Follow a target from metric choice to an operating conversation. Choose the measure, define who owns it, track the live pace and use the underlying clinic activity to decide what changes next. ### Choose a metric that reflects clinic performance Start with a purpose-built metric such as utilisation, rebooking, retention, average visit value, average appointment value or productivity per hour. - Practitioner utilisation - Rebooking and future-booking measures - Attendance-confirmed retention - Visit value and productivity ### Set the scope, period and target Choose whether the KPI applies across the business, by location or to selected practitioners, then set an available day, week or month period and agree the target. - Business, location or practitioner scope - Metric-appropriate day, week or month periods - Target value and direction - Historical context for target setting ### Start with your own performance and DappleAI DappleAI can use historical averages and apply an uplift to suggest a starting target. Review the suggestion and choose what is appropriate for your clinic. - Historical average - A considered uplift - A suggested target for your clinic to review ### Track pace, not just the final result DappleOS uses the metric type to assess progress. Accumulating measures can be compared with elapsed time; rates and averages are compared directly with their targets. Early or empty periods can show insufficient data. - Live pace verdict - Current result and target - Recent-period streaks - Drill-down to the underlying detail ### Share the right goal with the right people Pin a KPI to a dashboard, watch it in the KPI Hub or share it with authorised team members, then use the same definition for the next performance conversation. - KPI Hub and dashboard visibility - Deliberate sharing - Location and practitioner breakdown - Consistent reporting definition [Explore reporting and analytics](https://dappleos.com.au/features/intelligent-reporting) ### Know when a goal needs attention Pace alerts bring attention to goals that are off pace or have missed their target. Review the period, measure and underlying activity before deciding on the next action. - Off-pace goals - Missed targets - A useful team conversation ### Look back and capture the why KPI history lets clinic managers and team members review the periods they hit or missed and add notes about what contributed to performance. - Past-period results - Target hit or missed - Team notes and retrospective conversations [Bring KPI results into staff reviews and development](https://dappleos.com.au/features/performance-management) ## Trust and compliance ### Performance visibility stays deliberate and explainable. DappleOS keeps metric definitions, scope and access clear so KPIs support a fair operating conversation rather than an unexplained leaderboard. - **Role-based access:** KPI Hub access and individual KPI visibility can be limited to the people the clinic authorises. - **Deliberate sharing:** A practitioner's performance is not broadcast to the whole clinic unless an authorised owner chooses to share it. - **Visible definition and scope:** The metric, period, target and applicable team or location remain clear beside the result. - **Your clinic chooses the target:** DappleAI can suggest a starting point from your averages and an uplift. Your clinic reviews the target and decides what is appropriate. ## Why goals matter Research supports clear, challenging goals with feedback and commitment. A meta-analysis of 138 experiments involving 19,951 people found that progress monitoring improved goal attainment, with stronger effects when progress was recorded or reported. [Harkin et al., 2016](https://pubmed.ncbi.nlm.nih.gov/26479070/) [Locke and Latham, 2002](https://med.stanford.edu/content/dam/sm/s-spire/documents/PD.locke-and-latham-retrospective_Paper.pdf) These studies did not test DappleOS or measure a revenue uplift for aesthetic clinics. ## As your clinic grows Give the team a clear measure to work towards. Keep each goal tied to its definition, time period and the people responsible. ### Solo and small clinics Keep a small set of capacity, booking and value targets visible without refreshing a spreadsheet. ### Growing clinics and teams Agree relevant practitioner and team goals, with shared definitions for fairer operating conversations. ### Clinic groups and franchises Scope goals to connected locations or practitioners and control who can see them across the organisation. ## FAQs ### Which KPIs can we set for our clinic? Set a KPI around a business metric you want to improve, or start with templates such as utilisation, rebooking, retention, average visit value and productivity. In a demo, we can work through your existing measures and the definitions that matter to your clinic. ### Can we set different goals for locations and practitioners? Yes. Set KPIs for the whole business, individual locations or practitioners, with the period and target appropriate to each goal. ### Can our team see live progress? Yes. Share live KPIs with the team members working towards them. Visibility follows your clinic's permissions, so sharing a goal does not mean giving everyone access to all business information. ### What do pace alerts help us track? Pace alerts bring attention to goals that are off pace or have missed their target. Review the period, measure and underlying activity before deciding on the next action. A demo can show how the alerts fit your team's goals. ### Can DappleAI help us choose a target? DappleAI can use your historical averages and apply an uplift to suggest a starting target. Your clinic reviews the suggestion and decides what is appropriate. A suggested target is a goal to work towards, not a forecast or a guaranteed result. ### How should we read progress against a target? Rates and averages compare directly with their targets. Accumulating totals can account for elapsed time. Read the result alongside its definition, period and scope. An early or empty period can show insufficient data and should not be treated as poor performance. ### Can we review past performance and record why we hit or missed? Yes. KPI history lets clinic managers and team members look back at performance and add notes about why a target was hit or missed. Keep the result, period and context together for your next retrospective conversation. ### Can we bring our spreadsheet scorecard into KPI Hub? Bring your current scorecard to a demo. We can compare the measures, definitions, periods and owners with KPI Hub and identify which recurring targets can be managed together in DappleOS. ## Related features - [Reporting and analytics](https://dappleos.com.au/features/intelligent-reporting) - [Segments](https://dappleos.com.au/features/patient-segmentation) - [Automations and journeys](https://dappleos.com.au/features/intelligent-automations) ## Next step [Book a demo](https://dappleos.com.au/sales-call)