Aftercare software for aesthetic clinics
Aftercare that carries the conversation home.
Bring your clinic’s treatment guidance and a personal message from the note into the follow-up. Give patients something clear to return to, with the conversation still in mind.
At a glance
The visit continues beyond the room.
Bring the right guidance, a thoughtful message and your follow-up workflow together. Keep each part connected to the visit.
Your clinic’s guidance.
Maintain aftercare for treatments and individual options.
A personal message.
Write a few words while the visit is still fresh.
A little help to begin.
Use DappleAI to draft a short message from the current note, then review it.
Connected follow-through.
Bring the content into your configured aftercare or visit follow-up.
A journey you can inspect.
See the message context and how the automation progressed.
Treatment-specific guidance
Start with the care your clinic stands behind.
Keep your clinic’s guidance with the treatment. Use default aftercare for its options, or give an option its own content. DappleOS brings the relevant guidance together from the treatments recorded on the note.
- Treatment defaults and option-specific content
- Missing-aftercare warnings in treatment settings
- Identical guidance combined without repeating the same block
Keep the guidance at its source.
Edit the treatment’s default aftercare in one place. Options set to use the default draw on that content.
Make room for the option that differs.
Choose custom aftercare for a treatment option. The catalogue also highlights active options that have no aftercare content.
More than a template
Remember the person behind the appointment.
A personal message has its own place in the clinical note. Write it yourself, or ask DappleAI for a brief draft using the current note’s context. Keep the details that matter, edit the wording and review it before saving.
Explore clinical notes and markings
While the visit is fresh
A few words that feel personal.
Take a moment after the appointment to prepare the message. The practitioner remains the author and reviewer.
Prepare it in your own words.
The personal message stays separate from your clinic’s treatment guidance.
A draft that sounds like the conversation.
Here, the current note mentions a family wedding. DappleAI supplies a short personal message, and the practitioner refines it. The clinic’s clinical guidance stays separate.
“The consultation does not end when the patient leaves the room. I want the follow-up to carry the practical advice and the personal context we discussed, with the practitioner reviewing what goes to the patient.”
After the visit
Something clear to return to.
The aftercare email brings your clinic identity, the practitioner’s personal message and treatment guidance together. Patients can read it on their own device and find the clinic’s contact details in the same place.
- Clinic identity and practitioner context
- Personal message beside treatment guidance
- A separate copy of consent where included in the email
Your clinic’s voice, on their device.
Bring the personal message and treatment guidance together, with your practitioner and clinic contact details close at hand.
Connected follow-through
Make follow-up part of the workflow.
Use the aftercare automation to follow a new note when it contains guidance or a personal message. Or configure a post-visit workflow to bring relevant visit content together after the activity has settled. Choose the path, template and timing that fit your clinic.
Explore automationsFollow the note, with a content check.
The default aftercare workflow checks for guidance or a personal message before its email action. This is a configured automation, not a send button inside the note.
Let the visit come together.
A post-visit workflow can combine guidance and personal messages with relevant visit content. Its quiet window restarts when new activity arrives; visit and location context determine routing.
A record to inspect
Find the context behind the follow-up.
If a patient asks about a message, open the automation journey. Review the patient, trigger data, personal message and recorded steps. Use treatment settings to find missing guidance and keep the source content current.
- Patient and status filters in Journeys
- Trigger context and individual step outcomes
- Workflow completion kept distinct from patient reading
See what the workflow did.
Journey details show the recorded context and steps. Completed describes the automation’s progress; it does not establish that the patient read or followed the guidance.
One connected workflow
From the room to what happens next.
The treatment catalogue supplies your guidance. Clinical notes carry the personal message. Automations manage the configured follow-up, and your team can return to the journey when a question needs context.
The visit, in context.
Keep the treatments, notes and personal message together while the visit is fresh.
Explore clinical notesThe next step, connected.
Set up the content checks, timing and communication path that suit your clinic.
Explore automationsTrust and compliance
Clinic-authored care. Reviewed personalisation.
Keep the clinical guidance under your clinic’s control, with clear responsibility for the message and the workflow that carries it.
Feature availability depends on your plan, enabled features and access permissions.
- Hosted in Australia
- Encrypted storage
- Your clinical guidance
- The clinic writes and maintains treatment and option aftercare. DappleAI drafts a brief personal message, not clinical treatment instructions.
- Practitioner review
- The personal-message field remains editable. Review the content before saving the note into the configured follow-up workflow.
- Deliberate configuration
- Delivery depends on the chosen running workflow, content, timing and usable recipient details. Saving a note is not a read receipt.
- Clear evidence
- Inspect recorded journey steps and their outcomes. Do not interpret workflow completion as the patient understanding or following the advice.
A little more detail
FAQs
Explore how clinic-authored guidance, a personal message and your follow-up workflow fit together.
Book a demoHow is aftercare different from a form?
Aftercare brings clinic-authored treatment guidance and a personal message into a post-treatment communication. Forms collect and retain information or consent. A copy of consent can accompany the supported aftercare email, but the message is not itself a consent form.
Can different treatments and options have different guidance?
Yes. Set default aftercare on a treatment and choose whether each option uses it or has custom content. The recorded treatments determine which guidance is assembled. Treatment settings also highlight options with missing aftercare.
Can the practitioner personalise the message?
Yes. The clinical note has a dedicated personal-message field. The practitioner can write directly into it or edit a DappleAI draft while the details of the visit are fresh.
What does DappleAI write?
DappleAI drafts a short personal message using context supplied from the current note, including relevant conversational details. The practitioner reviews and can change it. Your clinic’s clinical aftercare instructions are maintained separately.
When does aftercare send?
Timing depends on the clinic’s configured delivery path. The note-triggered aftercare automation checks for guidance or a personal message. Sending requires the applicable running workflow and usable recipient details; saving a note does not confirm delivery or reading.
Can aftercare be combined with other visit information?
Yes. A configured post-visit workflow can bring aftercare and personal messages together with relevant visit content after a quiet window. It relies on the associated clinic visit, location and running automation. Events outside that visit can follow their own workflows.
What can we inspect if a patient asks about the message?
Open the automation’s Journeys view to inspect the patient, trigger context and recorded step outcomes. Review the treatment settings if guidance is missing. A completed journey shows workflow progress, not that the patient read or followed the guidance.
Ask DappleOS
Explore how this could work for your clinic, or talk it through with our team.
Talk to the DappleOS team