Online booking software for aesthetic clinics
Control who can book what, and choose the names patients see. Give new and returning patients a booking experience shaped around their relationship with your clinic, on the web or in your branded patient app.
At a glance
A first consultation, a review or the next treatment on a plan. Make each booking easier to find, with your clinic’s rules behind the choices patients see.
Set booking access for new patients, returning patients, treatment history and plans.
Give treatments and options patient-facing names, separate from your internal catalogue.
Bring treatment, practitioner, location and resource availability into the booking flow.
Guide patients through the details and your configured deposit requirements.
Booking opens into the same branded experience for appointments, plans, forms and messages.
Your booking rules
You understand the relationship behind the appointment. Choose which treatment options are available to everyone, new patients, existing patients, patients who have had that treatment before, or patients who have it on their plan.
Make an initial consultation available to new patients while keeping selected treatment options for an existing patient relationship.
Use recorded treatment history or an item on the patient’s plan to determine which options appear.
Choose one or more audiences for each treatment option. An option appears when the patient matches any of its selected audiences.
Patient-facing treatment names
Set public names and descriptions for treatments and their options. Combine those names with audience rules to offer a clear first consultation, a returning-patient review or a treatment already on the patient’s plan.
Set the name shown online independently from the name used by your team. If no public name is set, the internal name is used.
Give each option its own public name and booking audience. Your clinic chooses the wording and who can see it.
From choice to appointment time
Patients choose from the treatments, locations and times your clinic makes available. Behind each time slot, DappleOS checks practitioner schedules, treatment durations and the rooms or equipment the appointment needs.
The patient selects an available appointment in your branded booking flow.
Patients can start from your web link, wherever they choose to book.
Share your booking link or create a link scoped to a location, practitioner or selected treatments. A treatment plan can pass the next treatments and suggested month into booking.
Let patients select a practitioner, request a preference or continue without a practitioner choice, according to your booking configuration.
Available times are checked again when the patient submits, before the booking is created.
Enable the waiting-list option so patients can ask for an earlier appointment while booking. Configured automatic offers give them a link to review and respond to an eligible opening.
Details, deposits and the next step
Keep the appointment details in view as patients complete your booking flow. Apply your configured deposit requirements, then show the booked appointment when the booking succeeds.
The sign-in flow can match an existing patient and verify their mobile number without losing the booking selections they have made.
Patients see the required amount and that it is credited towards treatment. Where deposit rules are enabled, your clinic can set ordered conditions and a default for each currency. The first matching rule determines the deposit. If no deposit is required, booking continues without payment.
Your configured flow can include patient forms. Appointment details and outstanding forms remain available in the patient app after booking.
When plans change
Give patients their appointment details and the option to reschedule or cancel where your clinic allows it. Changes stay connected to the same appointment record used by your team.
Self-service changes follow the clinic’s cancellation window, appointment status and available resources.
Patients choose from available alternatives and review the updated appointment in their app or web portal.
Your full patient app, in a browser
Online booking is one part of your clinic-branded patient app. The full patient app is also available on the web, with your configured pages, logo, colours and typography. Patients can return from a phone, tablet or computer.
Keep appointments, treatment plans, forms, messages and enabled purchases together in the patient’s web experience.
Patients can revisit the plan you agreed and start a booking from its treatment items, with availability checked in the booking flow.
“A strong consultation can still lose momentum when the treatment plan, booking and follow-up live in different places. We built DappleOS so the patient and the team can see the agreed next step.”
Connected to your team
Keep the online booking connected to the patient and appointment record. Your team can see what is booked, while appointment reporting separates online bookings from direct bookings.
Patient and appointment details stay together in the clinic record.
Your team can prepare with the booking context already in place.
Bring the appointment, patient information and required forms together so the team can prepare for the visit.
Review online booking activity in appointment reporting, alongside the period and location you are reviewing.
Abandoned-booking recovery
When recovery is enabled, follow up eligible unfinished online bookings through a configured journey. Bring patients back to their saved selections, with the booking context available to your team if a conversation is needed.
Your clinic chooses the delay and runs the recovery journey. Patient messages follow consent and contact checks; leaving a booking does not subscribe someone to general marketing.
The resume link restores booking selections for seven days. It does not hold an appointment. Current availability is checked again before the patient completes their booking.
A configured journey can create a follow-up task. Your team can see the treatment, location, time selected and where the patient stopped, alongside whether they opened the link or finished online.
The Abandoned Bookings report separates messages actually sent, resume links opened and bookings made after follow-up. It also identifies bookings made in another session before or without a follow-up. A sent message is not a recovered booking or proof of additional revenue.
Trust and compliance
Keep patient-facing language, booking access and appointment changes under your clinic’s control. These settings support your processes while clinical judgement stays with your practitioners.
Feature availability depends on your plan, enabled features and access permissions.
Therapeutic Goods Administration
Configure names and booking access to support your clinic’s approach to advertising requirements. Your clinic remains responsible for the services and information it publishes; a login alone does not establish an exemption.
Read the TGA booking guidanceYour clinic applies the guidance relevant to each practitioner and treatment. Clinical decisions and compliance remain with your team. DappleOS is not endorsed by these regulators.
Yes. Each treatment option can be available to everyone, new patients, existing patients, patients who have had that option before or patients who have it on their plan. You can select more than one audience; matching any selected audience makes the option available. Existing-patient status uses recorded appointment history and is not a clinical suitability assessment.
Yes. Treatments and options have configurable public names and descriptions. Your clinic can give differently named options different booking audiences. The public name is set for the option, rather than automatically changing for each patient. If a public name is left blank, the internal name is used.
No. Patients can book through your clinic’s branded web experience on a phone, tablet or computer. The full patient app is also available on the web, with your configured appointments, plans, forms, messages and purchasing features. Device-specific features, such as native push notifications, remain part of the installed app.
Yes. A treatment plan can start booking with its selected treatment items and suggested month. Your clinic can also create links scoped to a location, practitioner or selected treatments. Patients continue through the configured flow and choose an available appointment time.
DappleOS checks practitioner schedules, treatment durations and required resources when finding appointment times. Your configuration determines whether patients select a practitioner, request a preference or book without that choice. A request is a preference, not a guarantee. Availability is checked again when the booking is submitted.
Yes. Online booking can collect the deposit required by your clinic’s configuration. Where deposit rules are enabled, you can set ordered conditions and a default for each currency. The first matching active rule determines the amount, rather than adding rules together. Patients see that it is credited towards treatment. If no deposit is required, booking continues without payment. Completing payment and successfully creating the appointment are separate stages.
Yes, where abandoned-booking recovery is enabled and your configured journey is running. Eligible patients can receive a consent-checked follow-up with a seven-day link to resume their selections. Availability is checked again; the original time is not reserved. Your journey can also create a staff follow-up task. The Abandoned Bookings report distinguishes follow-up messages, link opens and subsequent bookings. Capturing booking details does not automatically subscribe someone to general marketing.
Yes, where your clinic’s settings and the appointment status allow it. Self-service changes check the cancellation window and available resources. Patients can review the updated appointment afterwards. Cancelling an appointment does not by itself promise an automatic deposit refund.
Ask how your treatment names, patient audiences and booking flow could work together.
