Website chat for aesthetic and cosmetic clinics
Turn a website question into a conversation.
Give visitors to your aesthetic clinic’s website a place to ask, with your team replying from the DappleOS Inbox. Concierge Agent is coming soon.
A conversation, right where the question starts.
A visitor is exploring your clinic, but they are not ready to book. Web Chat gives them a way to ask, while keeping the enquiry and the conversation connected in DappleOS.
Concierge responses, coming soon.
Concierge Agent is coming soon. It will respond in website chat, with staff able to take over.
Make it feel like your clinic.
Set the chat colour, position and welcome for each clinic brand.
Keep the conversation going.
Optional SMS continuation brings eligible unseen replies to visitors who have left the website.
See how your team responds.
Review chats started and first response time in the Leads dashboard.
Your team answers. Concierge is coming soon.
Staff can answer website messages from the DappleOS Inbox today. Concierge Agent is coming soon; its planned Web Chat workflow will respond to visitors and bring conversations needing a person to your team.
- One conversation to pick up
Staff reply from the DappleOS Inbox, with the earlier exchange in view. The visitor stays in the clinic’s website chat.
- A clear role for your team
The coming-soon Concierge workflow keeps its conversations reviewable and brings requests for human help to staff attention.
- Enabled for your clinic
Web Chat needs to be enabled and configured for your clinic. Staff answer from the Inbox; Concierge Agent is coming soon.
Your website. Your clinic’s welcome.
Add Web Chat to your clinic website and configure it for the relevant brand. Choose the accent colour, left or right position, chat title and welcome message. Visitors enter their name and mobile before starting the conversation.
- Start with the person
The enquiry creates a lead, keeping the visitor’s details and conversation ready for follow-up.
- Keep the work connected
Bring the website conversation into your existing Inbox and lead workflow, without copying messages into a separate follow-up spreadsheet.
Leaving the website needn’t end the enquiry.
With SMS continuation enabled, eligible unseen staff replies can be sent by SMS after a visitor leaves. A reply by SMS returns to the same Inbox conversation, so your team keeps the context.
- A continuation, not a duplicate of every message
The feature checks whether the visitor is offline and has not replied, then groups unseen replies. Delivery depends on the clinic’s configuration and messaging service.
- The same person, the same thread
Staff can continue helping without asking the visitor to repeat their original question.
Understand the conversations behind the enquiries.
The Web Chat section of the Leads dashboard shows conversations started and average first response time. Use those measures to review how website enquiries are being handled. Concierge engagement reporting relates to the coming-soon agent.
- Know what the measure means
First response measures the time to the first staff or bot reply. It is a recorded result, not a promised response time.
- Follow the next step
The connected Leads workflow lets your team manage follow-up and review pipeline outcomes after the chat.
Trust and compliance
An open conversation, with clear boundaries.
Keep the visitor’s access, your team’s role and the clinic’s configuration clear.
Feature availability depends on your plan, enabled features and access permissions.
- Hosted in Australia
- Encrypted storage
- Only their chat
- A visitor can see messages within their own website-chat session. Entering an existing patient’s contact details does not unlock that patient’s record.
- People can take over
- Staff manage the conversation in the Inbox. The coming-soon Concierge workflow will support review and handover. Web Chat does not replace clinical assessment or the practitioner’s care decisions.
- Your clinic’s configuration
- Web Chat is enabled per brand. SMS continuation depends on its own settings. Concierge Agent is coming soon.
- Enquiry is not marketing consent
- Providing a name and mobile starts the enquiry. It does not establish permission for every future marketing message.
FAQs
Can Web Chat help us respond while reception is busy?
Web Chat keeps website enquiries in your team’s Inbox so staff can reply with the conversation in view. Concierge Agent is coming soon and will add automated responses with staff handover. Web Chat requires enablement and configuration; there is no guaranteed response time.
Can our team answer instead of Concierge?
Yes. Staff can reply from the DappleOS Inbox, and visitors receive the replies in the same website conversation. Staff responses are available now. Concierge Agent and its handover workflow are coming soon.
Can we add Web Chat to our existing clinic website?
Web Chat is designed to be embedded on your clinic’s website. Your clinic needs Leads and Web Chat enabled, with the widget configured for the relevant brand. In a demo, we can review your website and how the chat would connect to your Inbox and lead workflow.
What happens if someone leaves before we reply?
When SMS continuation is enabled, eligible unseen replies can be grouped and sent by SMS after the visitor goes offline and has not replied. Their SMS response returns to the same Inbox thread. This is conditional continuation, not a copy of every chat message or a guarantee of delivery.
Can the chat match our clinic’s brand?
Yes. Configure the chat title, collection message, welcome message, accent colour and left or right position for the relevant clinic brand. The patient-facing chat reflects your clinic, while staff keep working in DappleOS.
Does a visitor get access to an existing patient record?
No. Entering a name and mobile does not sign the visitor into a patient account. Their access is limited to messages in their own website-chat session, even when the enquiry is matched to an existing contact.
What can we measure about Web Chat?
The Leads dashboard includes Web chats started and Avg first response (s). Bot-engaged chats relates to the coming-soon Concierge Agent. First response measures the first recorded staff or bot reply. Book a demo to see how reporting and the connected lead pipeline can support your aesthetic clinic’s enquiry workflow.
Ask DappleOS
Ask how Web Chat and Concierge could fit your clinic’s website, front desk and enquiry workflow.